U.S. Digital Response connects governments and nonprofits with rapid pro bono tech assistance to respond to the critical needs of the public.

My role: Volunteer Content Strategist

I provided content strategy for a California city, grounding my work in user research and industry best practices.

I conducted accessibility and content audits, then developed strategic recommendations for content design and information architecture. I presented findings and actionable insights to city stakeholders, delivering recommendations that exceeded the project's initial scope.

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Rebuilt department website

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Meta: Promoting shared experiences